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DSIAC Store Help

Woman making online payment with credit card on DSIAC store

PayPal Payments:

The DSIAC Store uses Paypal to manage purchases and refunds.  When you place an order and reach the checkout point, you will be redirected to the PayPal website to log in and pay for your purchase via an existing account, set up a new account. If you do not have a PayPal account, use PayPal to pay as a guest. Click on the "Pay with a debit or credit card, or PayPal" tab located under the PayPal login fields. Click here to see a visual.

Invoicing:

To be invoiced for products you would like to purchase, add them to your cart and select the "invoice" payment method.  After you have checked out, an invoice will automatically be emailed to you with your order number. Please reference this number on your check memo or when you pay an invoice online. Total payment is due within 30 days of the issued invoice. If paying by check, please make payable to SURVICE Engineering Company. Only non-personal checks and checks written in U.S. dollars may be accepted. Orders paid by check will not ship until the check has cleared the bank. For the fastest possible service and immediate shipment, please use a credit card. For more information on our check policy or to pay an invoice online, please visit our invoice page.

International Sales:

Addresses OUTSIDE the United States, its territories, and US military post offices are considered international addresses. You must select "Ship to International Address" for each product you are shippingIf you do not, you will be invoiced the difference during the handling process. International shipping charges are based on the delivery location and the weight of the package. Please note that DSIAC products are not available to some countries.

Refunds:

Refunds may be requested up to 30 days after payment for the item(s) and are issued through PayPal.  To request a refund, please use the form below or contact us by phone at 443-360-4600.  Refunds may take up to 30 days to process and will appear in the same currency and at the same conversion rate as the original payment.

Maryland Sales Tax Rate:

In accordance with state law, products shipped to Maryland addresses will be charged 6% sales tax.

Maryland Sales Tax-exempt Orders:

To place an order on behalf of a tax-exempt organization or individual, you must provide proof of Maryland state tax-exempt status via fax or email (see form below).  You can verify your status using Maryland's online service.  The name of the individual or organization claiming the tax exemption must match the state tax-exempt certificate exactly.  Federal tax exemption certificates are not applicable.

U.S. Government Discounts:

DSIAC may offer special pricing to U.S. local, state, and federal government employees and agencies. Please use the form below to inquire about our government discount pricing. Discounts may not apply to all products.

RMQSI Products:

For information and inquiries about purchasing or licensing products associated with the former Reliability Information Analysis Center (RIAC), please contact Quanterion Solutions at 1-877-808-0097 or visit their website at www.quanterion.com.   Legacy RIAC products maintained and distributed by Quanterion include:

  • Achieving System Reliability Growth Through Robust Design and Test (RELGROW)
  • Electronic Parts Reliability Data 2014 (EPRD-2014)
  • Failure Model / Mechanism Distributions 2013 (FMD-2013)
  • Handbook of 217PlusÔ Reliability Prediction Models (HDBK-PLUS)
  • The Impact of “Green” Technology on System Reliability (GREEN)
  • The Influence of Reliability, Maintainability, Quality, Supportability and Interoperability on System Affordability (AFFORD)
  • Mechanical Analysis and Other Specialized Techniques for Enhancing Reliability (MASTER)
  • Nonelectronic Parts Reliability Data 2011 (NPRD-2011)
  • System Reliability Toolkit (SRKIT)
  • Techniques to Evaluate Long-Term Aging of Systems (LAST)
  • Reliability Modeling:  The RIAC Guide to Reliability Prediction, Assessment and Estimation (RPAE)

DSIAC Store Questions and Inquiries:

Please call us at 443-360-4600 or use the form below.

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